Terms & Conditions

These are the standard terms and conditions of Overlock, which apply to all services and may be updated from time to time by notification in writing. Where a quotation is executed by Overlock and the Client, the quotation together with these conditions (together “the Agreement”) will constitute a contract between the parties. Where there is any manifest inconsistency between the provisions of these Conditions and the Quotation, the provisions of the Quotation will apply. The terms and conditions of the Agreement shall apply as between the parties in respect of the matters described in the Quotation to the exclusion of all other terms and conditions (including any terms and conditions the Client purports to apply).

Each Agreement entered into between the parties constitutes a separate distinct contract.

Acceptance of Terms

Please read these Terms and Conditions before signing on the Quotation. By signing the Quotation, you agree to be bound by the terms and conditions herein.

Unless otherwise agreed in writing, the supply of all services offered by Overlock Private Limited and/or its associates, related parties, successors and assigns (collectively referred to as “Overlock”) to any persons (hereinafter referred to as “Client”, “you” or “your”) shall be governed by the Terms and Conditions herein.

Payment Terms

Detailed information regarding our payment terms is found in the quotation.

Copyright and Trademarks

The Client guarantees that they have rightful permission to use all text, graphics, photos, designs, trademarks, and other artworks sent to Overlock for the purpose of inclusion in web pages or other collaterals. The Client agrees to indemnify Overlock from any claim or suit arising from these elements supplied by the Client.

Overlock retains the right to showcase the elements of assembled works in part, or in full as part of its portfolio.

Work Schedule and Completion Date

Overlock will work expediently towards completing the project and its attendant specifications within a reasonable timeline.

If the project is delayed for more than 30 calendar days after or without notice from the Client, Overlock has the right to terminate the project and bill the Client for the work performed. Any prior payment by the Client is non-refundable.
If the project is terminated, Overlock has the right to bill the Client for the work performed. Any prior payment by the Client is non-refundable.
Any delay or non-performance of the quotation specifications beyond the reasonable control of the performing party shall not constitute a breach in contract, provided the delayed party has taken reasonable measures to notify the other party in writing.

Changes in Project Specifications

Should the Client desire to amend the specifications of the quotations after both parties have accepted the quotation, the Client needs to submit a written request detailing the desired changes. Overlock will review and submit a written response within 5 working days.

The Client acknowledges that all changes made to the quotation terms (including but not limited to additions and alterations to layout, design, text, and content) will result in revisions to the timeline and cost of the project.

Limited Liability

Unless there has been negligence on the part of Overlock, Overlock will not be held responsible for any damages, including but not limited to a loss of revenue or profit in any way which arises out of the services performed by Overlock. Overlock is not liable for any failure or delay resulting from physical impediments, national/industry-wide changes to business policies beyond our control.

Copywriting Terms and Conditions

These are the abridged Terms and Conditions of Overlock for our Copywriting services, which may be updated from time to time by notification in writing...

Acceptance of Terms

Please read these Terms and Conditions before signing on the Quotation. By signing the Quotation, you agree to be bound by the terms and conditions herein.

Creative Writing

Our standard copywriting services do not cover creative writing or extensive content research beyond the scope stated. If these services are required, they are to be stipulated before the quotation is accepted by both parties.

Content created will be based on information provided by the Clients and information Overlock has gathered from interviewing the Client or site visits. Overlock copywriters will develop the content according to the project’s requirements.

Payment Terms

Detailed information regarding our payment terms is found in the quotation.

Additional Work and Revisions

As writing is a creative process and subject to the preference of the Client, Overlock understands that there may be multiple drafts and revisions required. Overlock caters for a reasonable yet adequate amount of revisions based on the project requirements and quotation.

Work Schedule

In the event that the Client has a specific deadline to meet, this deadline will be written into the quotation specifications and additional loading fees will apply.

Full payment of copywriting charges will be invoiced when the Final Copy is approved.

The successful completion of the website requires cooperation from the Client, given that Overlock requires information, contents, and approval at various stages of development.

During any stage, if we are unable to get a response or support from the Client, Overlock will send out a weekly reminder. The project will be put permanently on hold once Overlock has sent out 3 reminders, and Overlock will reserve the right to re-allocate resources when the Client is ready to start the project again. Overlock also reserves the right to send out any invoices for work completed but put permanently on hold due to the Client’s non-support.

Limited Liability

Termination of Agreement

If the Client chooses to terminate the assignment after the Final Copy is presented, the Client is still subject to full payment of the Copywriting fees.

SEO Terms and Conditions

Acceptance of Terms

Please read these Terms and Conditions before signing on the Quotation. By signing the Quotation, you agree to be bound by the terms and conditions herein.

Payment Terms

Detailed information regarding our payment terms is found in the quotation.

Authorisation

The Client is to grant Overlock access to ftp/cpanel/CMS and any other relevant aspects of the website. The Client should give Overlock the correct login details.

If, within one month of signing this quotation, the Client prefers not to share website access as per the above with Overlock, the Client may opt for Overlock to send them a separate document with instructions on how they or a representative appointed by them is to upload the relevant material for SEO. The Client is to adhere to the document’s instructions.

Performance Guarantee

Overlock is not liable for any drop in rankings resulting from the Client engaging or having previously engaged in other SEO activities which negatively affects the website’s performance.

Auto-termination Clause

If an invoice is not paid within 30 days, Overlock reserves the right to terminate the SEO service and any performance guarantees will be forfeited.

SEM Terms and Conditions

Acceptance of Terms

Please read these Terms and Conditions before signing on the Quotation. By signing the Quotation, you agree to be bound by the terms and conditions herein.

Payment Terms

Detailed information regarding our payment terms is found in the quotation.

Authorisation

If the Client has an existing Google Ad account, the Client is to grant Overlock access to Google Ads and any other relevant aspects of the SEM Campaign.

Performance Guarantee

Overlock does not provide any guarantee of lead generation.

The effectiveness of the ad campaign is largely impacted by the advertising budget which is proposed by Overlock. Should the Client refuse to accept Overlock’s recommended advertising budget, Overlock will not be held responsible if the performance is unsatisfactory.

Commencement of Advertisement Campaign

The ad campaign will only officially commence upon receipt of payment from the Client.

Advertisement Budget

Overlock will not pay the recurring advertisement budget in advance on behalf of the Client.

Should the advertising budget be depleted before payment is made, Overlock will not be responsible for any decline in campaign performance and Overlock will only resume the campaign upon receipt of payment.

Campaign Commencement

Before the execution of the campaign, Overlock will submit the SEM Proposal to the Client for approval. Overlock will not proceed with the campaign without the Client’s approval.

In the event that the Client’s proposed amendments are not in line with Overlock’s recommendations, Overlock will provide a written explanation detailing the opposition.

Throughout the process, the Client will have the right to proceed with their desired changes. However, Overlock will not be held responsible for unsatisfactory performance of the SEM campaign.

Deliverables

Upon approval of the SEM proposal from the Client, Overlock will set up the SEM campaign within 30 days. Overlock will also prepare and send a report detailing the results of the SEM campaign to the Client during the first week of every month.

Auto-termination Clause

If an invoice is not paid within 30 days, Overlock reserves the right to terminate the SEM service and any performance guarantees will be forfeited.

Website Design Terms and Conditions

Acceptance of Terms

Please read these Terms and Conditions before signing on the Quotation. By signing the Quotation, you agree to be bound by the terms and conditions herein.

Copyright and Trademarks

Overlock retains the right to showcase the elements of assembled works in part, or in full as part of its portfolio.

Content Preparation

If the Client does not engage Overlock for copywriting or copy editing services, Overlock will not be responsible for altering, correcting, or proofreading all forms of web content.

Payment Terms

Detailed information regarding our payment terms is found in the quotation.

Work Schedule and Completion Date

In the event that the Client has a specific deadline to meet, this deadline will be written into the quotation specifications and additional loading fees will apply.

The successful completion of the website requires cooperation from the Client, given that Overlock requires information, contents, and approval at various stages of development.

Changes in Project Specifications

Authorisation

By engaging Overlock as an independent contractor to carry out the specifications listed in the quotation, the Client hereby authorises Overlock to: (1) write and upload files to hosting facilities provided by Overlock or the Client; (2) set up a Google Analytics account; (3) submit the website to the search engine to promote it; and (4) retain passwords to login to the backend.

CMS Training

Overlock agrees to provide a complimentary training session (limited to a maximum length of 2 hours and a maximum number of 3 attendees) so that the Client knows how to use their website. An Easy-to-Follow CMS Instruction Manual will also be sent to the Client.

User Acceptance Testing

Upon completion of programming, the Client will carry out UAT before the final upload of the website to the Client’s domain.

Liability

Ambiguity and Managing Conflict

The Client must understand that it is impossible to describe in full the functional requirement of each module. The Client will participate fully in the review and the final contract represents the best understanding of the Client’s requirements.

The contract will be construed in a commercially reasonable manner, and the working hours and fees quoted for each module represent the complexity in terms of functional requirements to be delivered. If there is any particular module or functional requirement which is of high importance to the Client, this should be highlighted and details included in the contract.

Should there be conflicts relating to the functional requirement of each module arising after endorsement of this contract, the onus is on Overlock to either provide a separate contract featuring the details of agreed functional requirements or deliver a reasonable and industry-accepted standard for the module in conflict.

The Client acknowledges that all changes to or addition of project requirements will result in revisions to the timeline and cost of the project.

Returns, Exchanges and Refunds

Unless indicated otherwise by the Client, Overlock will use a template for the page for returns, exchanges and refunds. If the Client has specific policies to implement with regards to returns, exchanges and refunds, the Client will need to provide the necessary as Overlock will not be crafting such policies from scratch.

Payment Gateways

Depending on the project requirements, 3rd party payment gateways may be involved in building an ecommerce or custom website or application. Any unforeseen limitations of such 3rd party payment gateways are beyond the control of Overlock, and Overlock will not be held responsible for any downtime of these 3rd party payment gateways.

Code Ownership (for custom websites only)

If deemed necessary by the Client, the codes can be handed over at an additional cost for use once all previous invoices are fully settled. The Client agrees that the codes are utilised only for further development of the project and will not be resold or duplicated for other projects.

Website Terms of Use

Welcome to Overlock! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Overlock’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Overlock” refers to the owner of the website. The term “you” refers to the user.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. This includes fees and specifications of our packages. For actual fees and specifications, please refer to our formal quotation and contract.
The accessibility and operation of this website rely on technologies outside our control. We do not guarantee continuous accessibility or uninterrupted operation of our website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.
We may revise these Terms & Conditions at any time by updating this page. You should visit this page from time to time and review the Terms & Conditions because they are binding on you. We may modify or discontinue any information or features that form part of the website at any time, with or without notice to you, and without liability.

Our Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Protection Policy

This Data Protection Policy (“Policy”) sets out the basis on which Overlock (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Personal Data

As used in this Policy, “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified from that data, or from that data and other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).

Collection, Use, and Disclosure of Personal Data

We generally do not collect your personal data unless:

It is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after you (or your authorised representative) have been notified of the purposes for which the data is collected, and you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or;
collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

We may collect and use your personal data for any or all of the following purposes:

Performing obligations in the course of or in connection with our provision of goods and/or services as requested by you;
Verifying your identity;
Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
When you enter into any agreement or provide other documentation or information when you use our services;
Managing your relationship with us;
Processing payment, payroll, or credit transactions;
Sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
When you submit your CV to job portals, which are in turn forwarded or retrieved by us;
When you submit your visa and employment pass application forms;
Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
Any other purposes for which you have provided the information;
Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
Any other incidental business purposes related to or in connection with the above.

We may disclose your personal data

where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

Withdrawing your consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.

Access and correction of personal data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of personal data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Accuracy of personal data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Retention of personal data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of personal data outside of Singapore

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Request/Enquiries/Feedback on our personal data protection policies and procedures

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: by emailing us at overlockdigital@outlook.com.

Effect of policy and changes to policy

This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.